Three decades across hospitality, real estate, agriculture, and banking. Every entry states the situation, the work, and the result, with figures drawn from the client’s own records.
Situation A thirty year old London restaurant, run the way restaurants have always been run: long hours, high staff turnover, and decisions made on instinct in the middle of service.
The work Rebuilt the operation on Scrum with Dr. Jeff Sutherland, the co-creator of the framework. Daily stand-ups before service, a visible board, and the team deciding how the room ran.
Result Staff turnover fell, morale and customer satisfaction rose, and the restaurant became more profitable. Documented in Making It Happen and presented at Agile2019.
The numbers. Replace each figure with the real one from Riccardo’s records; delete any that cannot be substantiated.
Staff turnover, year on year
Covers per service
Profit, year on year
Restaurants, hotels, and operator-led businesses. The core of the practice.
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Advisory and operating work on property businesses. Riccardo’s own Florida practice has its own site.
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Producers and land-based businesses, where the cycle is a season rather than a service.
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Regulated environments, where the constraint is not speed but how change gets approved.
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Situation [What was going wrong, in one sentence.]
The work [What Riccardo did, in one sentence.]
Result [The outcome, with the number.]
Client names, figures, and references available on request.